The Fireworks implementation process typically takes 16 weeks but we can do it faster or slower depending on your desired timeline.
You’ll be assigned a dedicated implementation manager who previously worked in admissions. They’ll guide you through the process — from beginning to end — and do the heavy lifting for you.
Our implementation team utilizes the company’s proprietary, step-by-step guide to manage the implementation process. This ensures that all CRM implementations are managed efficiently and effectively and that all clients receive the same high level of service throughout the implementation process.
The implementation process includes but is not limited to:
Unlimited Customized Training
Fireworks includes customized staff training, re-training as well as training for new hires. Trainings are conducted online and by a live trainer.
Unlimited Live Client Support
Our client care team is legendary for their friendly, responsive, and knowledgeable support. They are available to you, your staff, and the students you serve 365 days a year from 8 AM to 8 PM (ET).
Additionally, as a Fireworks user, you can access the Fireworks Knowledge Base, a centralized repository of information that provides you with simple, step-by-step instructions on how to utilize the CRM’s features and functionality.
Unlimited Consultative Support
Fireworks also includes 1:1 consulting services on how to get the most out of Fireworks.
For example, our enrollment specialists can help you expand your admissions funnel, improve email deliverability, enhance your student communications plan, as well as design custom email templates to take your marketing efforts to the next level.