Fireworks includes a fully managed implementation and several value-add services, which are provided by our best-in-class client implementation and support teams.

Fully-Managed Implementation

The Fireworks implementation process typically takes 16 weeks but we can do it faster or slower depending on your desired timeline.

You’ll be assigned a dedicated implementation manager who previously worked in admissions. They’ll guide you through the process — from beginning to end — and do the heavy lifting for you.

Our implementation team utilizes the company’s proprietary, step-by-step guide to manage the implementation process. This ensures that all CRM implementations are managed efficiently and effectively and that all clients receive the same high level of service throughout the implementation process.

The implementation process includes but is not limited to:

Implementation Includes
We Do The Heavy Lifting
Creating user permissions
Importing current and historical data
Creating data imports and exports
Implementing communication flows
Designing custom email templates
Setting up live chat
Creating staff tasks
Building standard queries
Creating custom reports and dashboards
Building web forms
Building events
Building custom-designed email templates
Building an admissions application(s) (if applicable)
Consulting on best practices for admissions recruitment
On-going evaluation of your communications strategy

Unlimited Customized Training

Fireworks includes customized staff training, re-training as well as training for new hires. Trainings are conducted online and by a live trainer.

Unlimited Live Client Support

Our client care team is legendary for their friendly, responsive, and knowledgeable support. They are available to you, your staff, and the students you serve 365 days a year from 8 AM to 8 PM (ET).

Additionally, as a Fireworks user, you can access the Fireworks Knowledge Base, a centralized repository of information that provides you with simple, step-by-step instructions on how to utilize the CRM’s features and functionality.

Unlimited Consultative Support

Fireworks also includes 1:1 consulting services on how to get the most out of Fireworks.
For example, our enrollment specialists can help you expand your admissions funnel, improve email deliverability, enhance your student communications plan, as well as design custom email templates to take your marketing efforts to the next level.